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Privacy Policy

Last Updated: December 15, 2024

Effective Date: December 15, 2024

1. Introduction

DataDriven Solutions, Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jetbrains-pycharm.com and use our PyCharm-related services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account or download PyCharm
  • Subscribe to our newsletter or marketing communications
  • Contact us through our support channels
  • Participate in surveys, contests, or promotions
  • Submit feedback or testimonials

This information may include:

  • Name and contact information (email address, phone number)
  • Company name and job title
  • Billing and payment information
  • Account credentials and preferences
  • Communication history with our support team

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system and device information
  • Pages visited and time spent on each page
  • Referring website and search terms used
  • Click patterns and navigation paths

2.3 Usage Data

We collect information about how you interact with our services, including feature usage, performance metrics, error reports, and diagnostic data to improve PyCharm functionality and user experience.

3. Cookies and Tracking Technologies

3.1 Types of Cookies We Use

Essential Cookies

Required for basic website functionality, including authentication, security, and session management. These cookies cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics and similar services.

Functional Cookies

Enable enhanced functionality and personalization, such as remembering your preferences, language settings, and customization options.

Marketing Cookies

Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. These cookies may be set by third-party advertising partners.

3.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website.

For more information about managing cookies, visit your browser's help documentation or www.allaboutcookies.org.

4. How We Use Your Information

We use the collected information for various purposes, including:

  • Service Delivery: To provide, maintain, and improve our PyCharm services and website functionality
  • Account Management: To create and manage your account, process transactions, and provide customer support
  • Communication: To send you technical notices, updates, security alerts, and administrative messages
  • Marketing: To send promotional materials, newsletters, and information about new features (with your consent)
  • Analytics: To analyze usage patterns, improve user experience, and develop new features
  • Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
  • Legal Compliance: To comply with legal obligations and enforce our terms of service
  • Research: To conduct research and development for improving Python development tools

5. Analytics and Third-Party Services

5.1 Google Analytics

We use Google Analytics to collect and analyze information about website usage. Google Analytics uses cookies to track visitor interactions and generate reports about website activity. The information collected includes:

  • Number of visitors and page views
  • Traffic sources and referral paths
  • User demographics and interests (when available)
  • Device and browser information
  • Session duration and bounce rates

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5.2 Other Third-Party Services

We may use additional third-party services for:

  • Payment processing (secure transaction handling)
  • Email marketing and communication platforms
  • Customer support and helpdesk systems
  • Content delivery networks (CDN) for faster loading
  • Social media integration and sharing features

These third-party services have their own privacy policies and data handling practices. We recommend reviewing their policies to understand how they process your information.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

With trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep your information confidential.

Legal Requirements

When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

When you explicitly consent to sharing your information with specific third parties for particular purposes.

Aggregated Data

We may share aggregated, anonymized data that cannot identify you personally for research, marketing, or analytical purposes.

7. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

Right to Access

Request copies of your personal data and information about how we process it.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Restrict Processing

Request limitation of how we process your personal data.

Right to Data Portability

Request transfer of your data to another organization or directly to you.

Right to Object

Object to processing of your personal data for specific purposes.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption

SSL/TLS encryption for data transmission

Firewalls

Network security and intrusion detection

Access Control

Restricted access to personal data

Secure Storage

Encrypted databases and backups

Regular Updates

Security patches and system updates

Monitoring

Continuous security monitoring

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the data and purpose of collection
  • Legal, regulatory, or contractual obligations
  • Business operational requirements
  • Dispute resolution and legal defense needs

When personal data is no longer needed, we will securely delete or anonymize it. Specific retention periods include:

  • Account Information: Retained while your account is active and for 3 years after account closure
  • Transaction Records: Retained for 7 years for tax and accounting purposes
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Analytics Data: Aggregated data retained indefinitely; individual data for 26 months

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data from the EEA to countries outside the EEA, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection
  • Binding Corporate Rules for intra-group transfers
  • Your explicit consent for specific transfers

By using our services, you acknowledge and consent to the transfer of your information to our facilities and service providers located in the United States and other countries.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information from our servers as quickly as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if the changes are material
  • Display a prominent notice on our website
  • Request your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below. We are committed to resolving any privacy-related issues promptly and transparently.

Company

DataDriven Solutions, Inc.

Address

1400 Main Street, Suite 300
Anytown, 12345
United States

Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days. For GDPR requests, we will respond within the legally required 30-day period.

14. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws.

You can find your local supervisory authority contact information at:

European Data Protection Board - List of Supervisory Authorities

Your Privacy Matters to Us

We are committed to transparency and protecting your personal information. If you have any questions or concerns about this Privacy Policy, please don't hesitate to reach out to our privacy team.

Contact Privacy Team